Charter Concierge AI · Early access

The booking goes to whoever replies first, and best.

An AI concierge for charter brokers, built for the client side of your desk. For the people brokering weeks worth six figures, juggling MYBA paperwork, APA, central agent dances, and a charterer who expects a reply before they've finished sending the enquiry.

So no enquiry goes cold, and your hours go to closing, not chasing.

Start the conversation

HEAR IT FROM ME

Ninety seconds on what this actually is.

A short, straight explanation, not a demo. Captions included. What it is, how it works, and what it will never do.

Start the conversation

Add your details and I'll set up a short demo. No pitch, just a conversation.

Prefer to see a real exchange instead? See it in action below.

SEE IT IN ACTION

What your client actually receives.

No feature list explains this as well as watching it happen. Read the whole thing. Notice what it asks, and notice what it refuses to answer.

Illustrative exchange based on a typical charter enquiry. Not a real client conversation. Yacht names and figures are deliberately absent.

Client · 18:42
Good evening. We are looking at a week in the West Med next August, ideally out of Antibes or Monaco. Four couples, so eight of us. We chartered once before in Croatia on a 34 metre and enjoyed it, though the boat felt tired by the time we got her. We have seen a yacht on a listing site that looks right. Is she free that week, what would the rate be, and roughly what should we expect the APA to run to? The APA caught us out last time.
Charter Concierge · 18:42
Thank you for writing, and for being that clear. A West Med week in August out of Antibes is a good brief to work with, and the fact that you have chartered before makes this a much easier conversation.
Let me deal with your three questions honestly first, because you will get a straighter answer from Alexandra than you will from me.
I am not going to tell you whether that yacht is free. Availability sits with her central agent and it changes by the day, so a number from me would be a guess dressed up as an answer. I am not going to quote you a weekly rate either, or put a figure on the APA. Both depend on the yacht, the week, the route and how the boat is run, and you have already been caught once by someone who was vague about it. Alexandra will give you real figures, in writing.
While I have you, six things that will make her reply worth reading.
Is that week fixed, or is there room either side?
Eight of you in four cabins, or would you rather have a fifth?
Antibes or Monaco, and are you flying into Nice?
When you say the last boat felt tired, do you mean the interior, or the crew?
Is there anything in the water that matters. Diving, foiling, a serious tender.
And anything on the food and service side she should know before she picks the boat.
Client · 19:05
Second week of August ideally, we can move by a week either side. Five cabins, our daughter is seventeen and coming. Antibes, flying into Nice. Tired meant both honestly, the interior needed a refit and the crew had clearly done a long season. One of us dives properly, not resort diving. My wife is coeliac and last time it was handled badly.
Also, and I would rather ask now than waste everyone's time, what should we actually be budgeting for a week like this?
Charter Concierge · 19:05
That is the most useful question you have asked, and it is the one I am least qualified to answer.
A real range depends on the yacht, on that particular week, and on what an owner will and will not do in August. Alexandra will give you a range she is prepared to stand behind rather than a number I have inferred from a listing page. She would rather lose the enquiry than anchor you to something that turns out to be wrong. I have marked the budget question, the coeliac catering, and the way the last APA was handled as the three things for her to open with.
One last thing before I let you go. Is there anything about this particular week that matters more than the boat does? There usually is, and it changes what she looks for.
Client · 19:12
Our thirtieth anniversary falls in that week. The other three couples do not know. I would like the boat to know.
Charter Concierge · 19:12
Then that is the first line Alexandra reads.
Thank you for telling me. I will put it at the top of what she sees, and nowhere else. It will not go into anything the rest of your party could end up reading.

WHAT ALEXANDRA SEES WHEN SHE OPENS HER PHONE

Party: 4 couples, 8 adults, plus a daughter aged 17. Nine aboard.
Cabins needed: Five, not four
Dates: Second week of August, flexible by one week either side
Region and embarkation: West Med, Antibes preferred, flying into Nice
Previous charter: 34m in Croatia. Interior wanted a refit, crew were end of season.
Yacht mentioned: Seen on a listing site. Availability not checked and not discussed.
Budget: Not stated. Asked directly and deliberately not answered here.
Must haves: Serious diving for one guest, coeliac catering handled properly, five cabins
Previous friction: APA expectation was set badly on the last charter
The reason behind the week: Their thirtieth anniversary falls inside it. The rest of the party do not know.

Handed to a human because:

Availability on a named yacht, which only her central agent can confirm
A direct question about budget that deserves a real range from you, in writing
An APA expectation set badly once already, and worth resetting properly by a person
A private detail the rest of the party do not know, which belongs in a conversation and not in a system

Nothing above was sent to the client. Everything above was ready before you opened your inbox.

It asked six useful questions, refused three it had no business answering, and found the one thing the week was actually about.

CONTROL

Fast where it should be. Cautious where it matters.

You decide what it is allowed to say. Everything else waits for you. The system is built to be useful on the questions you have answered a hundred times, and deliberately unhelpful on the ones that need your judgement or a central agent's confirmation. It does not guess, and it does not fill a silence with something plausible.

Approved responses

The questions you have answered a hundred times, in wording you have read and signed off. How a charter week actually runs, what is and is not included in a rate, what an APA is and why it exists, how embarkation and redelivery work, the difference between a motor week and a sailing week. Nothing goes into this list unless you put it there.

Human review

Anything you would rather see before it goes. It writes the reply, holds it as a draft, and waits for you. You send it with one tap from wherever you are, including from a boat with one bar of signal. You set which enquiries work this way. Some brokers want every reply reviewed at the start, then loosen it as they see how it writes.

Immediate handover

The moment a question needs you or needs a central agent, the conversation stops being ours. The client is told plainly that you are being brought in. Nothing is invented to keep the exchange moving.

There is a difference between explaining and representing.

EXPLAIN

General concepts you have approved, in your wording. What an APA is and why it exists. How a rate is usually structured. What redelivery means. Answers that would be true of any charter and commit you to nothing.

RELAY

Information you have given it, unchanged. A brochure line, a published detail, something you have confirmed in writing. It repeats what you gave it. It does not extend it.

NEVER REPRESENT

Anything that reads as a live commercial position. A rate for a yacht. An APA figure for a boat. Whether a week is free. What an owner will accept. If it is specific, current, and would be relied on, it waits for you.

The difference matters. A client who is told what an APA is has been helped. A client who is told what their APA will be has been misled by a system that could not know.

It will never invent:

Weekly rates, discounts, or what a charter will cost
Availability, options held, or whether a yacht is free
An APA figure for a particular yacht, or what an APA will cover on a given boat
MYBA contract terms, cancellation, delivery or redelivery conditions
Crew, cabin configuration, tender or toy detail it has not been given
VAT, cruising permits, flag, or where a yacht is allowed to trade
Anything a central agent has to confirm
A yacht or itinerary recommendation that depends on your judgement

The concierge handles the enquiries that come to you from charter clients. It does not handle broker to broker traffic, it does not touch anything on the central agency side, and it never contacts a yacht, a central agent, an owner or a captain on your behalf. The brokerage relationship stays entirely yours.

If it does not know, it says so, and it brings you in. That is the whole design.

We know your world

The week is moving, three enquiries are open in three time zones, and the polished reply wins.

Speed decides the booking

Fort Lauderdale, the Med, the Caribbean, same dynamic everywhere. The broker who answers within the hour, on-brand, with the right two boats, gets the call. The one who answers next morning gets thanked for their time.

Generic replies cost six figures

A discerning charterer can spot a copy-paste from three lines in. The moment the reply feels off-brand, you're competing on price against someone whose first message felt personal.

Central agents waiting on you

You're cross-checking availability across half a dozen central agents, drafting proposals, chasing MYBA contracts, and somewhere in the inbox a serious enquiry is going lukewarm because you simply haven't got to it yet.

The enquiries that quietly die

Last season's strong leads, the ones who said 'next year, definitely', sat untouched through Q1. You meant to circle back. Someone else did first.

What Charter Concierge AI does

White-glove responsiveness, at the standard the client already expects.

Trained on the way you write to the clients who enquire with you. The first touch is always there, always on-brand, always quick, so you stay where the money is, on the closing call. It never touches how you broker a deal. It protects the enquiry until you can. The craft stays yours. The silence is the only thing we close.

01
Qualifies the serious charterers
Group size, dates, region, party profile, budget reality, special requests, all drawn out cleanly so by the time you read the enquiry, you already know what to send.
02
Instant, on-brand first reply
Polished, discreet, in your voice, within minutes of the enquiry landing, day or night, across every time zone the season runs through.
03
Keeps the pipeline warm
Quiet, well-timed follow-up for the strong leads who go quiet. Last season's prospects reactivated for next. The chase that you keep meaning to do, done.
04
Frees you to close
When the charterer is ready, you take the call. The boat walk-through, the central agent negotiation, the contract conversation. The work the booking actually depends on.

Neville Pollard, Founder of Human Flow AI

WHO IS BUILDING THIS

Built by Neville Pollard.

Technology should protect the human relationship, not impersonate it.

I do not broker yachts and I will not pretend to. That part stays yours.

What I do know is the gap.

I spent a decade selling. Long enough to learn that people do not want to be sold to. They want to feel understood. And long enough to watch good people lose good business for no better reason than they were on a plane when it mattered. My work since has been building systems for high-value service businesses where being quick matters and reputation matters more.

That is the whole reason this exists. Not because the world needs more AI, but because too many good businesses lose people in the quiet gap between someone reaching out and someone being free to answer properly. The care was always there. The hours were not.

So Charter Concierge AI is deliberately narrow. It holds the enquiry. It asks the useful questions. It knows when to stop and fetch you. It does not quote, it does not check availability, it does not speak to your central agents, and it does not pretend to be you.

The charter knowledge is not something I am claiming. It is something I am building alongside the people who already have it, which is the whole point of keeping this list small.

What I did bring is a standard. In a business where the details are the product, anything with my name on it has to be built to the same level as the thing it is protecting.

I am building this with a small number of brokers rather than launching it at everyone, because a system like this is only as good as the voice it learns from. I will lead the early builds myself. You will be dealing with me, not an account manager.

If it turns out your enquiries are already handled well, I would rather tell you that on the first call than sell you something you do not need.

Neville Pollard · Founder, Human Flow AI

THE SHAPE OF IT

What it costs, and what it takes from you.

No pricing page games. Here is the honest shape before we ever speak. The exact figure depends on how many channels you run and how much of your voice we are learning, and we will put a real number in front of you on the first call.

Monthly investment: From $1,500 a month
Founding broker terms: Setup fee waived, rate locked for 12 months
Agreement to live: 3 to 4 weeks, often faster for founding brokers
Your time: Two 90-minute sessions to start

What you provide:

A sample of your own replies to past enquiries, the good ones, so it learns your voice
The answers you are happy for it to give, in your words
Access to the inbox or form the enquiries arrive in
One person who can say yes

We need a few focused hours at the beginning, not forty hours of your season.

HONEST ANSWERS

The questions brokers actually ask.

Only what you have approved, and only if you want it that way. You choose which replies send on their own and which are held for you to read first. Some brokers start with everything held for review and loosen it once they have watched how it writes. Nothing is sent in a category you have not signed off.
No, no, and no. It will not put a figure on a week, an APA or an extra. It will not tell a client a yacht is free, because it has no way of knowing and no business guessing. And it never contacts a central agent, an owner, a captain or any other third party on your behalf. It speaks to the person who wrote to you, and only until you take over. Those three refusals are built in at the system level rather than left to the wording of a reply.
Not at all, and it is worth being clear about what this covers. The concierge works on the client side of your desk, the enquiries that come to you from charterers. It does not go anywhere near your central agency side, it does not handle broker to broker traffic, and it does not answer a fellow broker asking whether a yacht is free.
That is deliberate rather than a limitation we are hoping you will not notice. A broker writing to you as a central agent wants three things: availability, rate, and whether you can hold an option. Those are the exact three things this system refuses to answer without you, so it would be close to useless on that side of the desk and we would rather say so.
A central agency version is a different build. It needs proper authorised access to a live calendar and rate sheet so it can answer from verified information instead of refusing. That is on the road, and it will get built alongside the brokers we are already working with rather than promised in advance. If you hold central agency and this interests you, say so on the call. It is useful for me to hear.
It says so, and it brings you in. It will not improvise a rate, a date, a contract term or an answer about VAT or cruising permits. The client is told plainly that you are being brought into the conversation, which reads as care rather than as a system reaching its limit.
Yes, and it never claims otherwise. It writes as your assistant, it refers to you by name in the third person, and it hands over openly. It is not a clone of you and it is not pretending to be. What it does carry is your standard, your tone and your judgement about what is worth answering. Nobody discovers something later that changes how they see you.
Two 90-minute sessions to start, focused rather than spread across your season. That is usually enough to get everything I need. If a shorter follow-up is worth having once we see it running, we will say so honestly rather than assume it.
The core is already built and connected on our side: n8n for automation, Airtable for your data, AgentMail for sending, Calendly for booking. Tell me on the call what you actually run day to day. Often we can connect straight into it. Where that is not possible, we build you the equivalent using tools we know will last. I would rather say no than promise a connection that does not exist.
Your data is yours. The workflows and automations we build to run it are ours. Everything is set out in a written agreement before anything goes live. If we ever part ways, your data stays with you, and I delete what needs deleting on my side, with written confirmation that it has been done.
A fair question in a business where the guest list can be the sensitive part. Straight answers.
Human Flow AI is one person. Nobody here reads your correspondence except me, and if that ever changes it changes with your knowledge and under the same written agreement, not quietly.
Every client is compartmentalised. Your build, your data and your correspondence sit in their own dedicated space, with hard rules stopping anything moving between clients. Nothing bleeds across, whoever your neighbours happen to be.
Your correspondence is not used to train AI models. The tools that read and draft have model training switched off, it has been off since the day each account was opened, and it gets rechecked rather than assumed.
Like any business, we run on infrastructure we do not own. An email provider, a database, a server. Each is a named company with its own terms, and any broker who wants the detail gets the full list: who they are, where they sit, and what they can see. I would rather hand you that list than tell you it all lives in one place, which would be neater and would not be true.
Sensitive material is handled the way credentials are handled. Client names, party details and anything a person would not want repeated do not go anywhere they do not need to go.
All of it goes in writing. An NDA, a data agreement, or whatever your side needs, covering access, retention, deletion and what happens if we part ways. Agreed before anything goes live, not after.
If there is a question here I have not answered, ask it on the call. I would rather tell you exactly how something works than give you a paragraph that sounds reassuring and says nothing.
Compartmentalisation first, because that is the part I can promise. Every client gets their own dedicated folder and their own dedicated build. Nothing is shared between clients, ever, whether they work the same marina or opposite sides of the Atlantic. Your clients, your central agent relationships, your rates, your way of doing things, all of it stays inside your own portfolio. Every client signs an agreement that puts this in writing, not just a paragraph on a page.
On exclusivity, there is no formal regional lock at this stage. Charter Concierge AI is built around yacht charter by design, so that is the shape of the focus rather than a promise about who else we work with. This is a small industry and reputation is the whole currency in it. I know that, and I treat every broker's information the way I would want mine treated.
Where it matters to your clients, yes. A Med season is not an English-only season, so if a meaningful share of your enquiries arrive in French, Italian or Spanish, we set the concierge up for those. We build around the languages your business actually needs rather than offering a generic list of every language under the sun.

EARLY ACCESS

We're building this carefully, with the brokers who live in this world.

Early access is small on purpose. I am choosing a few brokers who already do this properly, because the system is only as good as the voice it learns from. The early ones help shape what this becomes.

A private 30-minute conversation about your current enquiry process. No pitch deck. If we are not a fit, I will tell you honestly.

Know a broker or a charter manager who should see this? Send it on. We're building it for them too.